Proton VPN stands out for 2 most important causes: it is one of many solely digital non-public networks (VPNs) to incorporate a free plan with no information limits, and it is one of many few companies majority-owned by a nonprofit. It is the most effective VPN in each of these classes, and it makes a powerful case for being the most effective total.
Even should you do not care in regards to the work of the Proton Basis, Proton VPN is a service price utilizing. It is easy to put in and handle, runs just like the wind and meets excessive requirements for safety and privateness. It has extra IP areas in Africa than any of its rivals. It is even trying towards the long run by working towards full IPv6 help.
Briefly, Proton VPN will get our enthusiastic suggestion, particularly for torrenting (which it helps on nearly each server). It isn’t excellent — the apps for Apple techniques lag behind their Home windows and Android counterparts, and the free servers might be noticeably sluggish — however the cons pale compared to the professionals. We’ll get into all of it under.
Editor’s be aware (7/25/25): We’re within the means of revamping our VPN protection to offer extra in-depth, actionable info and shopping for guides. Our suggestions, and all the data on this web page, are topic to vary because the replace continues. Take a look at our revamped ExpressVPN review and NordVPN review to see the brand new course, or study extra about how we test VPNs.
Proton VPN is a superlative service that is confirmed itself prepared to combat on your privateness — plus, it unblocks Netflix and retains your web quick.
- Retains web speeds quick
- Bodily secured information facilities
- Free plan with limitless information
- Excessive proportion of digital server areas
- Dwell chat help just for paid customers
Desk of contents
Findings at a look
The desk summarizes what we discovered whereas reviewing Proton VPN, each good and unhealthy. Hold it open in a tab whilst you comparability store for a VPN.
|
Class |
Notes |
|
Set up and UI |
Home windows has the most effective interface, however all apps are clean Android customers get distinctive preset protocols Browser extensions for Chrome and Firefox can be utilized for break up tunneling on Mac and iOS |
|
Velocity |
Retains 88 % of obtain speeds and 98 % of add speeds International latency common stays beneath 300 ms, with 52 ms on the quickest server |
|
Safety |
No DNS leaks or WebRTC leaks on any servers Full IPv6 help is accessible on Android, Linux and browser extensions; Mac, Home windows and iOS nonetheless block IPv6 to forestall leaks WireShark check confirmed lively packet encryption |
|
Pricing |
Finest plan prices $81.36 for 2 years ($3.39 per 30 days) Free plan contains limitless information and significant safety features, however you’ll be able to’t select your server |
|
Bundles |
Proton Limitless saves cash if you would like two or extra Proton merchandise |
|
Privateness coverage |
Common Proton coverage prevents assortment of IP addresses except a person has violated the phrases of service (resembling through the use of a Proton VPN server to abuse one other website) No third events are allowed to deal with personally identifiable info Confirmed by Securitum audit in 2024 |
|
Digital location change |
Unblocked Netflix repeatedly in all 5 testing areas, with new content material proving a profitable location change A free server in Romania obtained into Netflix however had hassle loading the library |
|
Server community |
154 areas in 117 international locations Extra servers in Africa than some other VPN, plus many others throughout the globe About two-thirds of server areas are digital |
|
Options |
NetShield can block simply malware, or all malware, adverts and trackers Kill change on all platformsSplit tunneling on Home windows, Android and browser extensions solely Safe Core servers route VPN by way of two areas, one in every of which is bodily secured in Iceland, Sweden or Switzerland Nearly all paid servers are P2P-enabled Tor over VPN servers in six international locations allow you to entry darkish internet sites from any browser Profiles saves time whenever you repeatedly want particular connection settings |
|
Buyer help |
Most articles within the on-line assist middle, whereas well-written, are invisible except you employ the search perform Dwell chat is just for paying prospects, and is unavailable from midnight to 9 AM CET |
|
Background verify |
Launched in 2017 by the identical firm that developed ProtonMail Majority owned by the Proton Basis, whose board contains the corporate founders and may resist takeover makes an attempt Whereas ProtonMail has labored with Swiss authorities up to now, Proton VPN isn’t ruled by the identical legal guidelines that compelled this Claims of a vulnerability in WireGuard’s reminiscence do not maintain water |
Putting in, configuring and utilizing Proton VPN
This part explains the way it feels to run Proton VPN on the varied platforms it helps. As a rule, it is not troublesome. Proton VPN has extra options than ExpressVPN, and a few them would possibly journey up new customers, however you’d have to actually scrounge to search out an precise inconvenience to complain about.
Home windows
Proton VPN installs simply on Home windows — you may must grant it permission to make adjustments, however that is it. As soon as you have signed in on the app, you may attain top-of-the-line interfaces we have tried on a VPN. The server community is straight away seen as each a listing and map, and the placement search bar, join button and main options are all laid out across the identical window.
It is truthfully superb how a lot you’ll be able to attain from the launch window with out something feeling cluttered. They even squeezed in keyboard shortcuts for the search discipline. We additionally love that settings open in the identical window, since coping with each the primary VPN app and a separate preferences panel can get annoying. Our solely actual gripe is that there ought to be a neater solution to alter the scale of the map.
Mac
The desktop app for Mac is not fairly as deftly laid out because the Home windows app. You may attain many of the essential options from the primary window, together with Profiles, NetShield, Safe Core servers and the kill change. Nonetheless, there is not any longer a solution to filter out a listing of the P2P or Tor servers, besides by digging by way of the Profile controls. On the plus facet, you’ll be able to alter the scale of the map, so it is now a viable different to the server checklist.
The opposite preferences are hidden within the menu bar — go to Proton VPN > Settings to achieve them. They’re specified by 4 tabs, and should not take greater than a minute to undergo at setup.
Android
The Android app takes the identical design cues because the Home windows app, and works as properly. 4 tabs alongside the underside change between the house display, the nation checklist, Profiles and all different settings. You may search the checklist of nations by tapping the magnifying glass on the top-right. In one other good contact, tapping the dots by any digital location will inform you the place the server is bodily situated.
Android customers get some nifty unique Profiles, together with “anti-censorship,” which routinely connects to the quickest nation aside from the one you are in. The Settings tab is a single menu with subheadings and no pointless complication.
iOS
Proton VPN for iPhone and iPad appears nearly the identical because it does on Home windows and Android, however with a number of the identical drawbacks discovered on Mac. The server checklist is extra cluttered, and as soon as once more there is not any straightforward solution to sift out the P2P and Tor areas.
The Settings tab places all of the function descriptions within the open, which makes it look denser than it’s. However these are minor quibbles — that is nonetheless a VPN that is very straightforward to activate and overlook about.
Browser extensions
Proton VPN has browser extensions for Chrome and Firefox. These function de facto break up tunneling, as connecting by way of the extension protects solely browser site visitors; every part else goes unprotected. You may break up the tunnel additional by setting the VPN to not work on sure URLs (not like the opposite apps, you needn’t know the IPs of these websites).
Proton VPN velocity check: Impacts of VPN Accelerator
We used Ookla’s Speedtest app to find out how a lot Proton VPN drags on a person’s latency, measured in milliseconds (ms), and obtain and add speeds, measured in megabits per second (Mbps). Collectively, these three stats present whether or not a VPN will noticeably decelerate your web, particularly throughout demanding duties.
We had excessive hopes for Proton right here due to its VPN Accelerator expertise, which runs VPN communications throughout a number of parallel tracks to course of every part sooner. It did not disappoint — for probably the most half. Though obtain speeds did not attain the heights we saw from ExpressVPN, Proton VPN’s looking efficiency nonetheless appears wonderful practically throughout the board.
To decide on our areas for the check, we checked Proton VPN’s checklist of smart routing servers, which use servers in a single nation to simulate IP addresses in one other. Nearly all of the sensible routing servers are based mostly in 5 cities: Miami, London, Marseille, Bucharest and Singapore. We ran these checks on a Mac utilizing the automated protocol setting.
|
Server Location |
Latency (ms) |
Improve issue |
Obtain velocity (Mbps) |
Proportion drop |
Add velocity (Mbps) |
Proportion drop |
|
Portland, OR, USA (unprotected) |
16 |
— |
58.93 |
— |
5.82 |
— |
|
San Jose, CA, USA (greatest server) |
52 |
3.3x |
55.82 |
5 |
5.58 |
4 |
|
Miami, FL, USA |
160 |
10x |
54.33 |
8 |
5.49 |
6 |
|
London, UK |
332 |
20.8x |
52.55 |
11 |
5.72 |
2 |
|
Marseille, France |
309 |
19.3x |
45.42 |
23 |
5.59 |
4 |
|
Bucharest, Romania |
408 |
25.5x |
52.51 |
11 |
5.57 |
4 |
|
Singapore, Singapore |
394 |
24.6x |
52.26 |
11 |
5.50 |
5 |
|
Common |
276 |
17.3x |
52.15 |
12 |
5.58 |
4 |
Proton VPN appears superb in that desk. Its common obtain velocity was 88 % of our unprotected speeds. To place that in perspective, should you began with 30 Mbps down (about half what we get) and related to any Proton VPN server, you’d nearly actually nonetheless have a quick sufficient connection to stream in 4K.
Observe the “nearly” — Proton VPN did drop noticeably on its French server in Marseille. It isn’t unusual for one in every of a VPN’s information facilities to have hassle whereas the others work high quality, and you may normally repair the issue by simply disconnecting and reconnecting. Simply be aware that whereas drops to about 75 % of your obtain velocity are uncommon, they are not inconceivable.
Proton VPN safety check: Watertight protocols
After we speak about VPN safety, we’re actually speaking about reliability. Can this VPN set up an encrypted tunnel and transmit all of your info by way of it, each time, with out leaks or failures? With Proton VPN, we’re blissful to say the reply is sure; we probed its safety and located no cracks to talk of. Learn the part under for specifics.
Proton VPN protocols: WireGuard, OpenVPN, IKEv2 and Stealth
Proton VPN makes use of 4 VPN protocols to speak between your units, its servers and the web. Three of them (WireGuard, OpenVPN and IKEv2) are widespread selections with no critical flaws so long as they’re carried out thoughtfully. The fourth, Stealth, is an obfuscation protocol you must solely use if the opposite three are blocked.
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OpenVPN is probably the most safe possibility. With out getting too technical, OpenVPN encrypts its backend features in addition to the information itself, which leaves it with no apparent vulnerabilities. It may possibly additionally talk utilizing the identical ports as widespread HTTPS site visitors, so it is exhausting to dam.
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WireGuard is extra environment friendly than OpenVPN, each in its supply code and the cryptography it makes use of. It usually requires an trade of fastened IP addresses, however the Proton VPN implementation overwrites these IPs with randomized addresses, slicing the safety danger.
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IKEv2 is a protected alternative that is sometimes sooner than both OpenVPN or WireGuard. You in all probability will not use it except it occurs to return up whilst you’ve set the protocol to Sensible. As such, it is on the best way to being phased out of Proton VPN.
-
Stealth is exclusive to Proton VPN, although its perform isn’t. It is obtained the identical structure as WireGuard, however provides one other TLS tunnel to evade community blocks that catch VPN site visitors. That further encryption slows it down, so we do not suggest utilizing it except the opposite three protocols do not work.
The primary possibility on the app, known as “Sensible,” isn’t a protocol — it means your VPN shopper selects the protocol that provides you with the most effective speeds in your present server. Since all 4 protocols are protected, there is not any draw back to utilizing the Sensible setting more often than not.
Leak check
We used AirVPN’s IP leak tool to verify all 4 of Proton VPN’s protocols for DNS and WebRTC leaks. Proton VPN makes use of its personal DNS servers to cut back the chance of sending unencrypted requests, however since leaks are nonetheless attainable, we examined utilizing a easy methodology: checking our seen IP tackle earlier than and after connecting to the VPN.
Regardless of testing a number of areas over three days, we by no means noticed our actual IP tackle present up on the device. This held true even outdoors the Safe Core server checklist, the place information facilities may need been managed by third events. It isn’t excellent proof, however it’s an excellent signal that Proton VPN enforces a constant safety regime on all its servers.
We additionally used BrowserLeaks to verify for WebRTC leaks. These are primarily a problem on the browser facet, however a VPN is doubly essential in case your browser occurs to be leaking. We enabled WebRTC on our browser and examined the identical set of Proton VPN servers with out springing any WebRTC leaks.
Proton VPN and IPv6
Proton is engaged on making its whole VPN appropriate with IPv6 addresses. If a VPN that is solely configured for IPv4 has to resolve an IPv6 tackle, it might probably trigger a leak — that is why most VPNs, even the most effective ones, block IPv6 altogether. That mentioned, the entire web will run on IPv6 sooner or later, so it is good to see Proton VPN main the pack.
To this point, IPv6 is routinely enabled on Proton VPN’s Linux apps and browser extensions, and might be optionally activated on its Android app. The Proton VPN apps for all different platforms nonetheless block IPv6 site visitors, however this could hopefully change quickly.
Encryption check
Even when a VPN’s protocol selections are strong, it is attainable for particular person implementations of these protocols to fail. We used WireShark, a packet inspector app, to check whether or not Proton VPN’s encryption labored it doesn’t matter what settings had been in place. We’re blissful to say we by no means noticed plaintext as soon as.
How a lot does Proton VPN value?
To get full entry to Proton VPN, you may want a Plus subscription, which prices $9.99 per 30 days. You may knock off half that value by subscribing for a full 12 months and paying a lump sum of $59.88, figuring out to $4.99 per 30 days. A Plus account with Proton VPN additionally provides you free entry to each different Proton app.
You can too pay $107.76 prematurely to subscribe for 2 years, a mean of $4.49 per 30 days — maybe extra handy, however it does not prevent a lot. The one-year plan is the most effective worth, although it is also good that you do not have to pay by way of the nostril for just one month. There is a 30-day, money-back assure on all plans.
Proton VPN is currently offering Engadget readers an exclusive deal that gives a 12-month plan for $47.88 ($3.99 per 30 days) and a 24-month plan for $81.36 ($3.39 per 30 days). Learn more about it here. One closing possibility is the Proton Limitless subscription, mentioned within the “facet apps and bundles” part under.”
The Proton VPN free plan
Proton VPN is among the greatest free VPNs in the marketplace proper now. No different VPN backed by as a lot expertise and logic has a free plan with no information limits. As a substitute of capping how a lot information you should use per 30 days, Proton VPN restricts which servers free customers can entry, limiting them to 5 international locations: the USA, Japan, the Netherlands, Poland and Romania.
The irritating half is that you would be able to’t select which of those servers you employ; Proton VPN simply auto-connects to whichever one is the least burdened. A Proton consultant advised us that this transformation goes together with enhancements to the choice algorithm, higher load balancing and the addition of the Poland and Romania areas. It’s also attainable to strive for a greater connection by clicking “change server.”
The very fact stays, although, {that a} free Proton VPN plan is ineffective for unblocking content material in particular areas — however this can be by design. The free plan appears extra aimed towards privateness and anonymity than streaming, and the position of the free areas close to Russia and China displays that. Free Proton VPN plans do not sacrifice any important safety features.
Proton VPN facet apps and bundles
Proton VPN’s most important bundle is Proton Limitless, which will get you all six Proton merchandise in a single package deal: VPN, Mail, Drive, Calendar, Pockets and Go. This prices $12.99 for a month, $119.88 for a 12 months ($9.99 per 30 days) and $191.76 for 2 years ($7.99 per 30 days). We can’t be going in-depth on any of them on this overview, however here is a fast rundown of every.
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Proton Mail: An end-to-end encrypted e-mail service. Proton can nonetheless see a Mail person’s actual IP tackle, however cannot learn any of their messages.
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Proton Drive: Encrypted cloud storage. As with Mail, Proton can establish customers, however cannot learn any of the content material they retailer.
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Proton Calendar: An encrypted scheduling app with occasions and reminders.
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Proton Pockets: A self-custody pockets for storing Bitcoin unconnected to any trade.
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Proton Go: A password supervisor that generates, shops and autofills passwords for on-line accounts.
Even should you solely want two of the six, Proton Limitless saves you cash. Separate month-to-month subscriptions to Proton VPN and Proton Mail would value a complete of $14.98, so you have already knocked off $2 per 30 days. That will increase should you’re in a position to decide to a 12 months prematurely.
Shut-reading Proton VPN’s privateness coverage
Proton’s privateness coverage is available in two elements: the general Proton policy and the shorter coverage specific to Proton VPN. We’ll cowl them in that order.
Common Proton privateness coverage
Proton tracks person exercise on its product web sites utilizing its personal advertising instruments; the information set collected doesn’t embody IP addresses. It retains an e-mail tackle related to every person’s account, however it’s not allowed to attach IP addresses (and thus identities and areas) to these emails except the person breaches the phrases of service.
You could rightly ask how Proton would know a person is abusing one in every of their companies if they do not hold exercise logs. The reply is that logs aren’t wanted; most types of abuse might be detected in different methods and noticed in actual time. For instance, if somebody used a Proton VPN server to launch a DDoS assault, the group might examine that server and discover the hacker whereas the assault was nonetheless ongoing.
The coverage goes on to checklist the 5 third-party information processors Proton makes use of (Zendesk, PayPal, Chargebee, Atlassian and Stripe), none of whom are allowed to retailer buyer exercise information. Proton cautions that it’ll share what information it does have in response to unblockable requests from the Swiss authorities, however not “till all authorized or different cures have been exhausted.” That is normal for a VPN that desires to stay in enterprise, and the transparency report reveals the corporate does certainly combat court docket orders when it might probably.
Proton VPN privateness coverage
Proton’s VPN-specific privateness coverage is kind of quick. It states that Proton can not log person actions or identifiable traits of units related to the VPN, can not throttle web connections and should lengthen full privateness and safety to free customers.
In a single sense, a privateness coverage requires you to take the VPN supplier at their phrase, however it’s harmful for a corporation to make guarantees they do not intend to maintain. The coverage is legally binding, and breaking it’s grounds for a lawsuit. Proton VPN’s succinct no-logs coverage is due to this fact an important signal. It is also been confirmed a number of instances by a third-party audit, most lately in July 2024.
Can Proton VPN change your digital location?
Testing a VPN’s capability to masks a person’s location is not complicated — all you want is a streaming subscription. We related to 5 check areas and tried to unblock Netflix with each. If we managed to entry the location, and noticed totally different reveals than these on the American library, we concluded that the placement had masked us efficiently.
|
Server location |
Unblocked Netflix? |
Library modified? |
|
Canada |
Y |
Y |
|
Romania |
Y |
Y |
|
Ghana |
Y |
Y |
|
Japan |
Y |
Y |
|
New Zealand |
Y |
Y |
Proton VPN handed the check each time in all 5 areas. The one hiccup got here in Romania, which we selected as a result of it is one of many free areas. The app related us to a free server, which was too sluggish to load Netflix; once we selected a paid server, the issue disappeared.
Investigating Proton VPN’s server community
Proton VPN’s free plan contains servers in 5 areas: the Netherlands, Poland, Romania, the USA and Japan. Whenever you join as a free person, you may be routinely related to whichever location is quickest.
A paid plan opens up the total community of 154 servers in 117 international locations and territories. The menu contains an enormous choice of African areas, greater than any VPN we have examined in a while. The Center East, together with central and southern Asia, are additionally properly represented, and U.S. customers will discover 20 totally different areas to select from.
Remember the fact that about two-thirds of those server areas are digital, that means they are not bodily situated the place they declare to be. This contains all of the African servers besides South Africa and Nigeria; all of the South American servers besides Brazil, Colombia and Argentina; and all of the Center Jap servers besides Turkey, Israel and the UAE. A majority of the areas in Asia are additionally digital, together with South Korea, India, Thailand, Indonesia and the Philippines.
To be clear, digital areas can conceal your IP tackle simply in addition to bodily ones. It is solely an issue should you’re anticipating the sort of efficiency, notably by way of latency, that you simply get from a close-by server. Fortunately, Proton VPN provides you quick sufficient obtain and add speeds that distance should not be an issue.
|
None |
Nations |
Digital Places |
Cities |
|
North America |
6 |
3 |
25 |
|
South America |
7 |
4 |
7 |
|
Europe |
42 |
6 |
51 |
|
Africa |
25 |
23 |
26 |
|
Center East |
13 |
10 |
14 |
|
Asia |
22 |
16 |
25 |
|
Oceania |
2 |
0 |
6 |
|
TOTAL |
117 |
62 |
154 |
Options of Proton VPN
Proton VPN has a lot of further options that transcend normal VPN performance. We have already talked about the Stealth protocol and IPv6 help. On this part, we’ll cowl an extra 5 options that is likely to be of curiosity.
NetShield advert blocker
Proton VPN’s built-in advert blocker is called NetShield. It is obtainable on the primary UI web page, and has two settings: one which blocks solely malware websites, and one which blocks websites related with malware, adverts and trackers. The stronger function is on by default.
NetShield works by checking any DNS requests towards a database of net servers recognized to host malware, inject adverts or connect cross-site trackers to your looking session. The DNS-blocking strategy means it is not able to blocking adverts served from the identical area that hosts them — so no blocking YouTube video adverts. On the constructive facet, it means NetShield works throughout your whole system, not simply in your browser.
NetShield additionally shows a operating whole of what number of of every type of interference it is blocked. It catches most banner adverts, however since you’ll be able to’t customise the blocklist in any method, it is best when mixed with one other browser-level advert blocker.
Safe Core servers
Here is an attention-grabbing one. Safe Core is a type of a standard function often called double VPN or multi-hop VPN, by which a connection runs by way of two VPN servers earlier than being decrypted. If one server fails or will get compromised, the opposite server retains your connection non-public.
Proton VPN takes this a step additional. Whenever you activate Safe Core, your connection will nonetheless finish at your chosen server location — however earlier than that, it is going to journey by way of a delegated server in Iceland, Sweden or Switzerland. A couple of touches make Safe Core servers extra dependable than the common VPN node:
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All three international locations are protected jurisdictions, with consumer-friendly privateness legal guidelines and courts sympathetic to privateness claims.
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Safe Core information facilities are locked down bodily; for instance, the Iceland location is a refitted navy base, and the Sweden location is actually underground.
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Proton owns and operates all Safe Core areas itself, with no leases or third-party managers.
Nearly no different VPNs pay as a lot consideration to bodily safety as Proton VPN does with this function. The second hop makes Safe Core connections slower on common, however it’s price it when you have one thing particularly delicate to do on-line.
Kill change
Proton VPN features a kill change, a regular function. When lively, a kill change cuts off your web each time your connection to the VPN drops. This implies you are by no means in peril of leaking your actual id or location, even for a second. It additionally protects you towards the TunnelVision exploit, which requires the hacker to make a pretend VPN server.
Break up tunneling
Break up tunneling is included on the Home windows and Android apps, however customers on different units can entry it by way of the browser extension. With break up tunneling, some apps or web sites get on-line by way of the VPN, whereas others keep unprotected.
Proton VPN permits break up tunneling by each app and IP tackle. This grants you a exact stage of management over your break up, so long as you already know the IP of every web site you are inserting on the checklist (you could find that out utilizing DNS checker).
Torrenting servers and port forwarding
Proton VPN is among the greatest VPNs for torrenting. It restricts torrenting to P2P servers, however practically each server on the checklist is a P2P server — solely Safe Core servers and a few free servers do not allow torrenting. Mix that with the truth that it maintains 96 % of your add speeds on common, and you must have few issues utilizing a torrenting shopper.
It additionally has some help for port forwarding, which may enhance torrenting velocity. Home windows and Linux customers can allow it with a easy toggle, which supplies an lively port quantity for configuring non-public servers. Mac customers can arrange port forwarding by way of guide OpenVPN or WireGuard configurations.
Tor over VPN
A handful of Proton VPN servers route you on to the Tor community after encrypting your connection. Whereas related to one in every of these Tor over VPN servers, that are marked with TOR of their names and an onion image, you can open .onion hyperlinks on a traditional browser.
That is extra than simply handy — Tor over VPN is the most secure solution to entry the darkish net. With the VPN as an middleman, you are by no means connecting to Tor with your personal IP tackle, so malicious node operators cannot see your actual id. For max privateness, use Tor Browser to create your Proton VPN account, so that you’re by no means uncovered at any level within the course of.
Proton VPN has Tor servers in six international locations (the U.S., France, Switzerland, Sweden, Germany and Hong Kong). Every simply has one Tor server, besides the USA, which will get two. Tor over VPN is supported on all platforms, however it will not work on Mac or iOS except you’ve got the kill change enabled.
Profiles
A “profile” on Proton VPN is a gaggle of pre-established settings you should use to shortly configure the VPN for a specific job. Two profiles can be found from the beginning: Quickest, which connects to the quickest server, and Random, which all the time connects to a distinct server. You may create extra profiles by toggling 4 settings:
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Function: The kind of server used. Select from Commonplace, Safe Core, P2P or Tor over VPN.
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Nation: The nation to which the profile connects.
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Server: A server inside that nation. You can too choose “quickest” or “random.”
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Protocol: Which VPN protocol the profile will use. “Sensible” might be chosen.
For instance, say you need to watch a TV collection that is solely obtainable on Netflix in Canada. You could possibly create a profile known as “Netflix Canada” that connects to the quickest Canadian server with only one click on. We would name profiles situationally helpful, however they’ll save lots of time should you often carry out the identical motion in your VPN.
Proton VPN buyer help choices
We went to Proton VPN’s FAQ pages with two questions that got here up whereas researching different sections: which of Proton VPN’s servers are managed by third events, and why do sure server areas (like Marseilles) run sluggish regardless of the app displaying a lightweight load?
You may entry the assistance middle by way of any of Proton VPN’s apps, or by going on to the web site. Articles look like organized into six classes. Oddly, clicking any class button solely reveals you a handful of the articles in that part — for instance, the Troubleshooting class appears prefer it solely has 5 articles. When you kind “troubleshooting” into the search bar, although, you may see dozens pop up. There are even some sections, like Billing, that do not seem on the primary web page in any respect.
It has the texture of a web site replace that wasn’t adequately introduced in step with the majority of the help content material. Till Proton fixes it, simply use the search bar for every part. The articles themselves are well-written, give or take some stilted English.
Getting fast assist
We could not discover written solutions to our questions on possession and server load, so we turned to reside chat. Free customers ought to remember that reside chat help is just obtainable on paid accounts, however there is a pretty lively subreddit at r/protonvpn the place Proton workers often publish.
Dwell chat isn’t intuitively situated on protonvpn.com. We lastly discovered it by scrolling all the best way to the underside of the primary web page, solely to be advised no one was on-line to assist in the meanwhile — reside chat is just accessible from 9 AM to midnight Central European Time (CET). We submitted our query in regards to the Marseille servers as an e-mail ticket as a substitute.
This half was straightforward, no less than, as the shape helpfully populated our system info. We additionally obtained a immediate response inside 24 hours. We ended the interplay there, as we weren’t in a position to reproduce the sluggish habits on the French server areas, however it’s good to know the group will reply shortly.
Proton VPN background verify: The CERN origins of Proton AG
Proton VPN launched in 2017, however its group’s expertise goes again a lot farther. The founders of its dad or mum firm, Proton AG, met whereas working at CERN in Switzerland, and the corporate stays beneath Swiss jurisdiction.
Their first product, Proton Mail, went live in 2014 after a profitable crowdfunding marketing campaign, and claims to have 100 million customers at present. Proton VPN was Proton AG’s second venture. Like Proton Mail, it consists of a free plan supplemented by paid upgrades.
Since then, Proton has launched a number of extra merchandise: Proton Calendar in 2020, Proton Drive cloud storage in 2022 and the Proton Go password supervisor in 2023, every designed round utilizing end-to-end encryption to make person information inaccessible.
The Proton Basis
Proton announced in 2024 that almost all of its shares had been acquired by the Proton Basis, a nonprofit whose solely goal is to regulate Proton inventory. Amongst different advantages, this prevents it from being bought by anybody who disagrees with its mission. To promote to an objectionable dad or mum firm, the complete board of trustees must agree, which feels unlikely based mostly on Proton’s observe report.
All through Proton’s historical past, we solely discovered two incidents critical sufficient to touch upon, and solely one in every of them involved Proton VPN. We’ll cowl them each under.
ProtonMail regulation enforcement collaboration allegations
On the web page that hosts its annual transparency report, Proton states overtly that it “could also be legally compelled to reveal sure person info to Swiss authorities” (see the Privateness Coverage part of this text for extra on exactly what info that describes). In 2021, the company admitted it had given Swiss police (appearing on a French warrant) a ProtonMail person’s IP tackle and system logs. The police arrested the person, a French environmental activist.
Whereas that is unnerving for privacy-minded customers, there are some essential contextual points to contemplate. Most significantly, ProtonMail isn’t ruled by the identical coverage as Proton VPN. On the time the case unfolded, Swiss regulation obliged all email companies to adjust to court docket orders from Swiss authorities at hand over information. VPNs aren’t subject to those retention requirements.
In the present day, Swiss e-mail firms have been reclassified so that they’re additionally exempt from information retention necessities, thanks partially to a policy change Proton fought for. A consultant from Proton confirmed that “beneath Swiss regulation, we aren’t obligated to save lots of any person connection logs.” It is also reassuring that, regardless of complying with the subpoena, Proton wasn’t able to turn over the contents of any emails.
Alleged WireGuard reminiscence vulnerability
In January 2025, researchers at Venak Safety alleged that Proton VPN lacks memory protection for keys generated beneath the WireGuard protocol, which could let hackers scrape the keys and decrypt intercepted communications. Proton responded to Venak in a blog post, which a Proton consultant confirmed stays their official response to the allegations.
Briefly: the Venak article solely demonstrates that it is attainable to view public keys, not non-public ones. This is not a lot of a bombshell, on condition that “public” is true there within the identify. However uneven encryption — the sort utilized by VPN protocols like WireGuard — requires each keys to decrypt any messages. Even when a hacker had been in a position to get ahold of a personal key, they possible would not be capable to use it for something. WireGuard incorporates excellent ahead secrecy by default, altering session keys typically sufficient that any given secret is out of date by the point it is stolen.
Closing verdict
Briefly, we’re ready to suggest Proton VPN to nearly anyone. Whether or not you are primarily involved with safety, streaming or one thing else, chances are high good that you’re going to be happy. The one critical downsides are that the long-term plans are overpriced and that it is exhausting to get reside tech help should you reside outdoors of Europe.
It is also our unqualified decide for the most effective free VPN, however with the caveat that it is a unhealthy alternative for anybody who wants to decide on particular server areas. If all you care about is staying hidden out of your ISP and advertisers, Proton ought to be your first alternative.
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