Amazon’s AWS outage has knocked providers like Alexa, Snapchat, Fortnite, Venmo and extra offline

On this crisp October morning, it seems like half of the web is coping with a hangover. A extreme Amazon Internet Companies outage took out many, many web sites, apps, video games and different providers that depend on Amazon’s cloud division to remain up and working. That features a lengthy record of fashionable software program like Venmo, Snapchat, Canva and Fortnite. Even Amazon’s personal assistant Alexa has been stuttering, and when you’re questioning why the web appears to be in opposition to you immediately — you are not imagining it.

There’s some excellent news now although. At about 4:30PM ET immediately (October 20), issues appear to be returning again to regular. Apps like Venmo and Lyft, which had been both gradual to reply or fully nonresponsive earlier than, are showing to behave easily.

As of 1:15PM ET although, a number of providers had been unavailable, together with asking Alexa for the climate or to show off lights in your house. The Lyft app was additionally slower to reply than traditional, and Venmo transactions weren’t finishing.

In response to the AWS service health page, Amazon was trying into “elevated error charges and latencies for a number of AWS providers” within the US-EAST-1 area (i.e. knowledge facilities in Northern Virginia) as of three:11AM ET on Monday. By 5:01AM, AWS had discovered {that a} DNS decision difficulty with its DynamoDB API was the reason for the outage. DynamoDB is a database that holds data for AWS purchasers.

At about 12:08PM ET, the corporate posted a small statement that reiterated the above and added that the “underlying DNS difficulty was totally mitigated at 2:24 AM PDT.” In response to the discover, some Amazon “clients nonetheless proceed to expertise elevated error charges with AWS providers within the N. Virginia (us-east-1) Area because of points with launching new EC2 cases.” Amazon additionally stated Amazon.com and Amazon subsidiaries, in addition to AWS customer support assist operations have been impacted.

“Amazon had the info safely saved, however no person else might discover it for a number of hours, leaving apps briefly separated from their knowledge,” Mike Chapple, a educating professor of IT, analytics and operations at College of Notre Dame, advised CNN. “It’s as if giant parts of the web suffered short-term amnesia.”

As of 6:35AM, AWS stated it had totally mitigated the DNS difficulty and that “most AWS Service operations are succeeding usually now.” Nonetheless, the knock-on impact brought about points with different AWS providers, together with EC2, a digital machine service on which many firms construct on-line purposes.

At 8:48AM, AWS stated it was “making progress on resolving the difficulty with new EC2 occasion launches within the US-EAST-1 Area.” It beneficial that purchasers not tie new deployments to particular Availability Zones (i.e. a number of knowledge facilities in a given area) “in order that EC2 has flexibility” in choosing a zone which may be a greater possibility.

At 9:42AM, Amazon famous on the standing web page that though it had utilized “a number of mitigations” throughout a number of Availability Zones in US-EAST-1, it was “nonetheless experiencing elevated errors for brand new EC2 occasion launches.” As such, AWS was “price limiting new occasion launches to help restoration.” The corporate added at 10:14AM that it was seeing “vital API errors and connectivity points throughout a number of providers within the US-EAST-1 Area.” Even as soon as all the problems are resolved, AWS could have a big backlog of requests and different elements to course of, so it will take a while for all the pieces to recuperate.

Many, many, many firms use US-EAST-1 for his or her AWS deployments, which is why it felt like half of the web was knocked offline on Monday morning. As of mid-morning, tons of internet sites and different providers had been sluggish or providing up error messages. Outage studies for a broad swathe of providers spiked on Down Detector. Together with Amazon’s personal providers, customers reported points with the likes of banks, airways, Disney+, Snapchat, Reddit, Lyft, Apple Music, Pinterest, Fortnite, Roblox and The New York Occasions — sorry to anybody whose Wordle streaks could also be in danger.

Websites like Reddit have posted their own status updates, and although they do not explicitly point out AWS, it is doable that the providers’ paths could cross someplace within the pipelines.

AWS presents a number of helpful options to purchasers, comparable to the flexibility for web sites and apps to routinely scale compute and server capability up and down as wanted to deal with ebbs and flows in visitors. It additionally has knowledge facilities all over the world. That type of infrastructure is engaging to firms that serve a world viewers and want to remain on-line across the clock. As of mid-2025, it was estimated that AWS’ share of the worldwide cloud infrastructure market was 30 p.c. However incidents comparable to this spotlight that counting on just some suppliers to be the spine of a lot of the web is a little bit of an issue.

Replace, Oct 20 2025, 10:57AM ET: This story has been up to date to incorporate a brief record of providers affected within the intro.

Replace, Oct 20 2025, 11:17AM ET: This story has been up to date to incorporate a reference to Reddit’s personal standing replace web site.

Replace, Oct 20 2025, 1:15PM ET: This story has been up to date to incorporate a paragraph reflecting the standing of fashionable providers like Lyft, Venmo and Alexa, primarily based on our editors’ private experiences as of this time.

Replace, Oct 20 2025, 3:15PM ET: This story has been up to date to incorporate a brief assertion from Amazon describing a timeline of occasions, when the underlying difficulty was mitigated and what components of Amazon have been impacted.

Replace, Oct 20 2025, 4:30PM ET: This story has been up to date to replicate the standing of providers like Venmo and Lyft as of Monday afternoon.